5

I Purchased one of their five package oil change and then missed placed the paperwork and since they received a new computer system and I was not in there but they were very kind to take The time and put me back in their system. They also did my oil change While I was there on my lunch hour. Very nice and friendly.

5

Great customer service

5

Friendly, informative, quick, and reasonable.

5

5

Great service and knowledge of what needs to be done to your vehicle. Keep up the good work.

4

Friendly and helpful staff. Great deal on oil changes.

5

I was just in for an oil change. I had a negative experience last time where the guy who changed my oil put to little in and it seemed to be 5w30 instead of 0w20. This time around was different. The new service manager ( Woman with blond hair who was running around, pulling cars into the bay for techs in addition to service manager duties.(didnt get your name, sorry. Also sorry if I was rude when I was stating my concerns)seemed to understand my concerns of following manufacturer specification and service\ diag procedures. I will say this is hard to find in houston, as many places push their techs to do a quick job instead of what is required via manufacture. These aren't tinker toys anymore that, you could be sloppy with or take apart and feel you know how to fix. Some of you might know what I mean by people not having proper technical knowledge to service vehicles properly, especially German. When working on vehicles customers trust us techs and sometimes unknowingly, with their lives. As these days simply tightening a bolt to much or banging on something with a hammar could cause unseen damage and a future loss of life. I majored in automotive technology at Lonestar back when it was decent. I have 1 year of experience to match and it pisses the hell out of me when people work carelessly on vehichles and yet have the arrogance to still charge the customer and lie to their face saying the job was done correctly when the customers life should be in mind.. I own 2 businesses because I could not find an employer that had, a no drug tolerance(as it should be. As I also have heart issues to certain smoke) policy and who would appreciate the same morals and awareness that is required when working on a machine, that which encompasses thousands of moving parts that move together to create a harmonious resonance that inadvertently holds someone's life in the balance. In case you locals are wondering.. I am an uber driver and am working toward capital for another business I have. ( bigger PC repair business getting into component level board repair abroad). All to often I see business owners doing vehicle and PC repair, that sets up a human being whom trusts them with their money, only to fail 3 months later down the road. Customers don't see what we see so they wouldn't Register a ploy made by the man who made it work for 3 month's, to be a sociopathic attempt for repeat business. With this Driver's automotive. I had a different experience, that makes me happy in the sense someone else has a similar mindset as I. Hopefully I can experience that again. Hopefully everyone can. Also appreciative that I was spoken to in English instead of Spanish, upfront.

4

I’ve been a customer at the Sam Houston store over five years. They have a nice hook to keep you coming back with their oil change card. If you keep coming eventually they will find something that you need to get done on your car. Except for one time, they have been good about not overselling. In that instance, a manager tried to sell me a brake job before it was necessary and I felt I was being hustled. Fortunately he gave me enough information about it that even I thought he wrong. He didn’t last long at that location, but my trust was damaged. It’s taken a while, but the management since then have been very good about the repairs they have recommended. Eventually my car actually did need a brake job, which I had them do. Their service has been reasonably fast and convenient, especially when I made an appointment. I’ve been satisfied with the quality of their repairs. Recommended.

5

Very nice staff and excellent service

5

Great experience and great customer service.

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